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CHAPTER 22

Excerpt fro the Expectations of Others: What to Do with a Difficult Client

So your dreaer happy with your coanization should be seen as a person, body and soul, and what happens when a body needs to woo a wandering lover? Roible and spiritual A fewyour undivided attention Make the client feel cherished Adored Imply you have forsaken all others in order to make them happy

And then work your ass off to ain

"We haven’t lost any clients," Rhiannon said "We’ve gained some Why did heapplies to signing the client as well?" Glynnis said, but she didn’t sound sure "Then again, that was covered in chapter 4"

We sat in the conference roo over ould attract a person like Petra Polly to a sency like ours Lukas insisted the best route was to follow the instructions she’d laid out in her book to every detail, but I silently disagreed Why would she need us if we could only provide her hat she already knew? We needed to add significant value to her investment We needed a little flash and pizzazz We needed a touch of Big Frank

"She’s the type to want infoht? Tony Robbins, that Rich Dad Poor Dad guy, andPetra Polly"

Rhiannon snorted "We don’t knohat she sounds like I couldn’t find one podcast or YouTube video No television or radio interview Nothing Why do you think that is?"

"Maybe she’s been too busy?" Glynnis contributed She’d been more talkative than usual, and a tad more assertive I didn’t know if she’d talked to Byron at the party, or if she’d spent the evening crying on Seth’s shoulder She, Jackie, and I atteet away at lunch to discuss the party dra our every move Petra Polly would arrive in Willow Falls in exactly teeks We were anything but prepared, and Lukas was skirting a nervous breakdown He was downing ko the hallways endlessly

"Maybe she’s hiding so the earrings he forgot to take back I wondered about his e Had it been a happy one, like mine and Jesse’s? Instinct told ry, difficult man I suddenly had compassion for this woman, this poor soul who married him

Mr Eckhardt’s attitude toward other people essentially boiled down to this--leave me alone because you are a lesser human who doesn’t deserve to breathe my rarified air After a decade of it, I had difficulty finding a soft spot of compassion in my admittedly hardened heart Still, I had to wonder why it was that a lonely e!" Glynnis’s voice brought ot an idea worthy of Petra Stop being so distracted This is serious," she said "I talked to Seth at the party about his job search He said he hasn’t had a single call, and he’s sent out dozens of résuo back out there I can’t lose this job"

"None of us can afford to," I said If Seth--young, hip, and full of energy--couldn’t get a callback, then Jackie and I were destined for a teency I didn’t kno to make decent coffee Starbucks wouldn’t even hire me on as a barista

"Then we have to be better than the her head toward Rhiannon and Byron, ere talking excitedly aboutso out in the conference rooly distant froenerally acting like they were frohtly different species than us "I need you to focus," Glynnis stated primly

"I am focused"

"No," she said, that newly h "You’re not You’re thinking about your garden and that police officer who’s into you, and--"

"Do you think he’s into e Grow up"

I was acting like a teenager But then again, it wasn’t exactly ain, and what cauessing and forensic-scale analysis of every word or action I even had acne, perimenopausal, hormone-induced acne, but still For the second tin on ht be interested At Jesse’s funeral, a neighbor said to me, "You won the lottery when youThis isn’t going to happen again Itthat told me I was ready